Shipping Policy

 

Standard Shipping

 

    Delivery Time: 3-5 Days for Cairo 

    Delivery Time: 5-10 Days Other Cities 

 

We provide free shipping for orders valued above 2000 EGP

 

Which Courier Service Will Deliver the Order?

 

Mylerz Courier is our Courier Partner

 

Where Can I Receive My Order?

 

You can receive it at a private address (home, work, or a drop point) or from nearest Malak branch 

 

How Long Will My Order Take to Arrive?

 

Orders will be delivered in 2-3 working days in regular days.

Orders placed on Friday and Saturday or any holidays will be sent for processing on the next working day. During rush hours or delays in the verification of information, orders can face temporary delays. Orders placed through the online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.

 

What Happens If I'm Not at Home When the Order Is Delivered?

 

The order will be at the courier warehouse, Courier will call for confirmation, and then it will be re-attempted. The order will be re-attempted twice and if not collected, the order will be returned back to the shipper.

 

ORDER CANCELLATION

 

Orders can be canceled upon the customer's request at any time before they are processed.

 

For cash-on-delivery orders, we follow the practice of verifying orders with a maximum number of two (2) confirmation calls. If calls are left unattended your order will be canceled.

 

Malak reserves the right to cancel orders for any reasons of the following reasons:

 

    Products Out-Of-Stock

    Pricing Difference

    Shipping Cost Difference

    Technical Error

 

In case of a cancellation, the amount paid via bank transfer or credit/debit card shall be refunded within 10-15 days of receipt of the order.