Return & Exchange Policy Summary

 

Return & Exchange Window

• Returns or exchanges can be requested within 14 days of receiving the order.
• Products must be unused, unopened, and in their original condition.

Requirements for Approval

• Product must not be opened, used, or tested.
• Original packaging, labels, wrapping, and seals must be intact.
• Item must be returned in the same condition received.
• Order number or proof of purchase is required.
• Request must be submitted within the 14-day period.

Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, the following cannot be returned or exchanged once opened or used:

• Perfumes with opened or removed cellophane wrapping.
• Makeup and cosmetic products.
• Skincare products.
• Personal care products.
• Samples and free gifts.
• Any item showing signs of use, damage, or alteration after delivery.

Eligible for Refund, Replacement, or Exchange
Customers may request a refund, replacement, or exchange if:

• They received the wrong item.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product was expired upon delivery.
• The item does not match its website description.

Important

• Issues must be reported within 48 hours of delivery.
• Clear photos of the product and packaging should be provided.

Shipping Costs

• Malak covers shipping costs for incorrect, damaged, defective, or expired products.
• For returns or exchanges due to personal preference, shipping and handling fees may apply.