Return & Exchange Policy
Return Window
- Requests must be submitted within 14 days of receiving your order.
Eligibility & Conditions
To be eligible for a return or exchange:
- Items must be unused, unopened, and in original condition with intact packaging, seals, labels, and cellophane wrapping.
- Proof of purchase (Order Number) is required.
Non-Returnable & Non-Exchangeable Items
For safety and hygiene reasons, we cannot accept returns or exchanges once opened or used for:
- Fragrances (with opened or removed cellophane)
- Makeup, cosmetic, skincare, and personal care products
- Samples, free gifts, or items showing signs of use/damage after delivery
Damaged, Incorrect, or Defective Items
You are entitled to a refund, replacement, or exchange if you receive an item that is wrong, damaged, defective, expired, or doesn't match its online description.
Important: Issues must be reported within 48 hours of delivery with clear photos of the product and packaging.
Shipping Costs
- Free Returns/Exchanges: Malak covers all shipping fees if the issue is due to a damaged, defective, expired, or incorrect item.
- Customer Preference: Shipping and handling fees apply for returns or exchanges based on personal preference.
- Choosing a selection results in a full page refresh.
